This is a junior position but does require a candidate with at least 3 years of experience working with and interfacing with social media communities
Support on all social media and email inboxes, engaging and replying to our community
Assist in coordinating interviews, podcasts and live events with the Wonderfruit community
This role is based in Bangkok, Thailand
Scratch First, the team behind Wonderfruit and Fruitfull, is looking for a Community Coordinator who will be responsible for managing and engaging with our community. The ideal candidate is self-motivated and has excellent communication skills—making each and every community member feel like a part of something special.
Our experiences and festivals exist to encourage, develop and innovate creative solutions for sustainable living, and to bring about a global community to celebrate them.
We believe that creativity is the catalyst for change.
If you believe the same, read on.
Build and maintain a strong relationship with the wider Scratch First community
Monitor social media channels and respond to comments, inquiries and complaints in a timely and professional manner
Mastering the brand’s social tone of voice and be a brand guardian on social
Source community feedback and share insights with internal teams
Build relationships with community members while promoting brand awareness and loyalty
Stay up-to-date with industry trends and best practices in community management, social media and customer engagement to fuel future growth
Bring creative community engagement ideas to the table in conjunction with the Social Media Manager
Support the Social Media Manager with the execution of Social Media strategies
Support with planning and organization of live in-person and online events, interviews and podcasts
The role will focus primarily on the Wonderfruit brand will be expected to work across all Scratch First brands from time to time
A social media enthusiast with a thorough understanding of the fundamentals of key social channels and social media management tools
Excellent written and verbal English and Thai communication skills
A strong understanding of the Wonderfruit brand and audience
The ability to think creatively and strategically
Self-motivated, who excels in an entrepreneurial-type environment
A willingness to learn more about online marketing and customer engagement techniques
We are a small team, looking for the right fit. The successful candidate will be someone who can think on their feet, participate enthusiastically, and know when to collaborate or when to take the lead. It’s a fast-paced, festival environment—in the office, and at the event. We prioritize good teamwork and bringing a positive, fun attitude to whatever we do.