Wonderfruit Operations Admin Specialist (contract)

Job Highlights
  • This is a mid-level position that requires exceptional organizational skills and attention to detail
  • The focus of this role is managing the FestivalPro platform for Wonderfruit
  • This role is based in Bangkok, Thailand
Scratch First, the team behind Wonderfruit and Fruitfull, is looking for a highly skilled and detail oriented Operations Admin Specialist to provide comprehensive administrative support and oversee the operations of FestivalPro, our festival management software. As a FestivalPro Super Admin, you will play a vital role in ensuring the successful execution of all festival-related activities by managing and maintaining the FestivalPro platform.

Your expertise in festival operations, coupled with your strong organizational and technical skills, will contribute to the successful delivery of extraordinary and immersive experiences at Wonderfruit.

Our experiences and festivals exist to encourage, develop, and innovate creative solutions for sustainable living, and to bring about a global community to celebrate them. We believe that creativity is the catalyst for change. If you believe the same, read on.
The Role
FestivalPro Administration:
  • Serve as the primary administrator for the FestivalPro software platform.
  • Set up and configure FestivalPro to align with specific event requirements and workflows.
  • Create and manage user accounts, permissions, and access levels for festival staff.
  • Ensure data accuracy and integrity within FestivalPro by regularly auditing and updating information.
  • Provide user support and training to staff members on how to effectively utilize FestivalPro.

Festival Operations Coordination:
  • Collaborate with various internal teams to gather event-related information and input it into FestivalPro.
  • Manage and update festival schedules, artist lineups, vendor information, and other relevant data within FestivalPro.
  • Coordinate and oversee the integration of FestivalPro with other operational systems and tools.
  • Generate reports and analytics from FestivalPro to support decision-making and operational planning.
  • Monitor and troubleshoot any technical issues or glitches within FestivalPro, liaising with technical support if necessary.

Vendor and Contractor Management:
  • Utilize FestivalPro to manage vendor applications, contracts, and communications.
  • Coordinate vendor and contractor information, including contact details, payment terms, and performance evaluations.
  • Maintain an organized database of vendors, contractors, and suppliers within FestivalPro.
  • Assist in coordinating logistics, timelines, and deliverables for vendors and contractors.

Communication and Collaboration:
  • Collaborate with internal teams to ensure effective communication and coordination of festival-related information within FestivalPro.
  • Provide guidance and support to festival staff on how to use FestivalPro efficiently.
  • Facilitate cross-departmental collaboration by encouraging the use of FestivalPro as a central information hub.
  • Act as a point of contact for FestivalPro-related queries and provide timely responses and solutions.
Candidate requirements
  • Bachelor’s degree in Event Management, Business Administration, or a related field (or equivalent experience).
  • Proven experience in festival operations or event management.
  • Proficiency in using FestivalPro or other festival management software platforms.
  • Strong technical skills with the ability to troubleshoot and resolve software-related issues.
  • Excellent organizational and time management skills, with keen attention to detail.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
  • Ability to multitask and work in a fast-paced, deadline-driven environment.
  • Problem-solving mindset and ability to adapt to changing circumstances.
  • Familiarity with festival logistics, artist management, and vendor coordination is desirable.
  • Availability to work flexible hours, including evenings, weekends, and holidays, based on event demands.
We are a small team, looking for the right fit. The successful candidate will be someone who can think on their feet, participate enthusiastically, and know when to collaborate or when to take the lead. It’s a fast-paced, festival environment—in the office, and at the event. We prioritize good teamwork and bringing a positive, fun attitude to whatever we do.
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