Wonderfruit Operations Coordinator - Hotel and Accommodations (Contract)

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Job Highlights
  • This is an intermediate level position with a focus on managing all Wonderfruit’s accommodation needs.
  • The candidate should have strong organizational skills with an eye for detail.
  • The candidate must be able to handle multiple tasks at once in addition to being able to handle pressure.
  • This role is based in Bangkok, Thailand.
Scratch First, the team behind Wonderfruit and Fruitfull, is looking for an experienced and detail-oriented Operations Coordinator – Hotel and Accommodations to join our team for Wonderfruit 2023. As the Operations Coordinator, you will play a crucial role in managing all aspects of hotel and accommodations operations, ensuring a seamless and exceptional experience for our attendees, crew, and artists.

Your strong organizational skills, attention to detail, and ability to manage logistics will contribute to the successful delivery of extraordinary and immersive experiences at Wonderfruit.

Our experiences and festivals exist to encourage, develop, and innovate creative solutions for sustainable living, and to bring about a global community to celebrate them.

We believe that creativity is the catalyst for change.

If you believe the same, read on.
The Role
Accommodation Management:
  • Coordinate and manage all aspects of hotel and accommodations for Wonderfruit 2023, including bookings, reservations, and room allocations.
  • Collaborate with hotels, resorts, and other accommodation partners to secure room blocks, negotiate contracts, and ensure availability.
  • Oversee the booking process, including guest registration, check-in, and check-out procedures.
  • Maintain accurate and up-to-date records of accommodation bookings and guest information.

Guest Services and Support:
  • Provide exceptional customer service to staff & artists, addressing inquiries, resolving issues, and ensuring a positive experience throughout their stay.
  • Coordinate with hotel staff and internal teams to fulfill guest requests and special accommodations.
  • Assist with managing guest feedback and conducting post-event surveys to gather feedback and identify areas for improvement.

Rooming List Management:
  • Collect and manage rooming lists from internal departments, vendors, and group bookings.
  • Ensure accurate room assignments, room configurations, and special requests are communicated to the accommodation partners.
  • Regularly update and communicate rooming lists to relevant stakeholders.

Communication and Collaboration:
  • Facilitate effective communication and collaboration between internal teams, accommodation partners, and accomodation vendors.
  • Liaise with hotel staff, addressing any operational concerns, ensuring the smooth execution of accommodations-related activities.
  • Provide timely updates and reports to the Operations Manager and other stakeholders regarding accommodation logistics and guest services.

Health and Safety Compliance:
  • Ensure compliance with health and safety regulations and guidelines in the accommodations area.
  • Collaborate with accommodation partners to implement and enforce health and safety protocols.
  • Monitor and address any safety-related issues or concerns related to accommodations.
Candidate requirements
  • Bachelor’s degree in hospitality management, Event Management, or a related field (or equivalent experience).
  • Proven experience in hotel operations, accommodations management, or a similar role, preferably in the events or hospitality industry.
  • Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
  • Excellent attention to detail and accuracy in managing rooming lists, reservations, and guest information.
  • Customer-oriented mindset with exceptional interpersonal and communication skills.
  • Ability to work well under pressure and resolve conflicts or issues in a professional and timely manner.
  • Familiarity with hotel reservation systems and software.
  • Strong problem-solving skills and ability to think on your feet in a fast-paced environment.
  • Availability to work flexible hours, including evenings, weekends, and holidays, based on project demands.
We are a small team, looking for the right fit. The successful candidate will be someone who can think on their feet, participate enthusiastically, and know when to collaborate or when to take the lead. It’s a fast-paced, festival environment—in the office, and at the event. We prioritize good teamwork and bringing a positive, fun attitude to whatever we do.
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