Wonderfruit Operations Manager - Boutique Camping (Contract)

Job Highlights
  • This is a mid-level position with the focus being Boutique Camping accommodations at Wonderfruit.
  • The candidate must have extensive knowledge of hospitality management, guest relations and customer service.
  • The candidate must have proven experience in a mid-level hospitality management role.
  • This role is based in Bangkok, Thailand.
Scratch First, the team behind Wonderfruit and Fruitfull, is looking for an experienced and proactive Operations Manager – Boutique Camping to join our team for Wonderfruit 2023. As the Operations Manager, you will be responsible for overseeing all aspects of the boutique camping area, ensuring a high-quality and enjoyable experience for guests.

Your strong organizational skills, attention to detail, and ability to manage a team will contribute to the successful delivery of extraordinary and immersive experiences at Wonderfruit.

Our experiences and festivals exist to encourage, develop, and innovate creative solutions for sustainable living, and to bring about a global community to celebrate them.

We believe that creativity is the catalyst for change.

If you believe the same, read on.
The Role
Operations Management:
  • Develop and implement operational plans and strategies for the boutique camping area, aligning with Wonderfruit’s vision and goals.
  • Oversee all aspects of boutique camping, including tent setup, maintenance, cleanliness, and guest services.
  • Ensure the smooth operation of check-in and check-out processes, managing guest registrations and inquiries.
  • Coordinate with internal departments to ensure the availability of necessary resources and services in the boutique camping area.

Guest Services:
  • Provide excellent customer service and support to boutique camping guests, addressing their inquiries, concerns, and requests in a timely and professional manner.
  • Monitor guest feedback and reviews, taking proactive steps to resolve any issues and enhance the overall guest experience.
  • Collaborate with the Guest Services team to coordinate special requests, upgrades, and personalized experiences for boutique camping guests.

Team Management:
  • Recruit, train, and manage a team of staff responsible for tent setup, maintenance, guest services, and other operational tasks.
  • Provide guidance, support, and ongoing training to the team, ensuring high standards of service delivery and guest satisfaction.
  • Conduct performance evaluations, set goals, and implement improvement plans as needed to enhance team performance and productivity.

Logistics and Inventory:
  • Coordinate logistics for tent setup and breakdown, ensuring timely and efficient execution.
  • Manage inventory and supplies for the boutique camping area, monitoring stock levels, and coordinating replenishment as required.
  • Collaborate with vendors and suppliers to ensure the availability of necessary equipment, amenities, and resources.

Health and Safety Compliance:
  • Ensure compliance with health and safety regulations, conducting regular inspections and risk assessments to identify and address any potential hazards or issues.
  • Implement and enforce safety protocols and emergency procedures, training staff and communicating guidelines to guests.

Budget and Financial Management:
  • Assist in the development and management of the boutique camping budget, monitoring expenses, and optimizing cost-efficiency.
  • Provide regular financial reports and analysis to the Operations Director, identifying areas for improvement and cost-saving opportunities.
Candidate requirements
  • Bachelor’s degree in Hospitality Management, Event Management, or a related field (or equivalent experience).
  • Proven experience in operations management, preferably in the hospitality or events industry.
  • Strong organizational and multitasking skills, with the ability to manage multiple tasks and priorities simultaneously.
  • Excellent attention to detail and ability to maintain high-quality standards in a fast-paced environment.
  • Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
  • Exceptional customer service and interpersonal skills, with the ability to interact with guests and resolve issues effectively.
  • Knowledge of health and safety regulations and best practices.
  • Strong problem-solving and decision-making abilities.
  • Proficient in using technology and software systems related to operations management.
  • Availability to work flexible hours, including evenings, weekends, and holidays, based on event demands.
We are a small team, looking for the right fit. The successful candidate will be someone who can think on their feet, participate enthusiastically, and know when to collaborate or when to take the lead. It’s a fast-paced, festival environment—in the office, and at the event. We prioritize good teamwork and bringing a positive, fun attitude to whatever we do.
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