- Develop and implement operational plans and strategies for the boutique camping area, aligning with Wonderfruit’s vision and goals.
- Oversee all aspects of boutique camping, including tent setup, maintenance, cleanliness, and guest services.
- Ensure the smooth operation of check-in and check-out processes, managing guest registrations and inquiries.
- Coordinate with internal departments to ensure the availability of necessary resources and services in the boutique camping area.
- Provide excellent customer service and support to boutique camping guests, addressing their inquiries, concerns, and requests in a timely and professional manner.
- Monitor guest feedback and reviews, taking proactive steps to resolve any issues and enhance the overall guest experience.
- Collaborate with the Guest Services team to coordinate special requests, upgrades, and personalized experiences for boutique camping guests.
- Recruit, train, and manage a team of staff responsible for tent setup, maintenance, guest services, and other operational tasks.
- Provide guidance, support, and ongoing training to the team, ensuring high standards of service delivery and guest satisfaction.
- Conduct performance evaluations, set goals, and implement improvement plans as needed to enhance team performance and productivity.
Logistics and Inventory:
- Coordinate logistics for tent setup and breakdown, ensuring timely and efficient execution.
- Manage inventory and supplies for the boutique camping area, monitoring stock levels, and coordinating replenishment as required.
- Collaborate with vendors and suppliers to ensure the availability of necessary equipment, amenities, and resources.
Health and Safety Compliance:
- Ensure compliance with health and safety regulations, conducting regular inspections and risk assessments to identify and address any potential hazards or issues.
- Implement and enforce safety protocols and emergency procedures, training staff and communicating guidelines to guests.
Budget and Financial Management:
- Assist in the development and management of the boutique camping budget, monitoring expenses, and optimizing cost-efficiency.
- Provide regular financial reports and analysis to the Operations Director, identifying areas for improvement and cost-saving opportunities.